Proactive IT Support

Proactive IT Support

Local and remote help when you need it

Our local helpdesk is staffed by friendly technical experts and equipped with the latest secure remote-access management tools. You can rely on us to be there when you need help. Our fixed priced services make it easy for you to budget and choose only what you need.

Port Macquarie Helpdesk Desk

Whenever you need help, our friendly technical staff are just a phone call away. Our local engineers provide you with full support for applications and servers across your IT estate. We are dedicated to supporting clients across the Mid North Coast and because of the tools we deploy and the nature of Proactive IT we have clients much further afield as well.

Our sophisticated RMM tool enables audited, encrypted remote control and access of systems when necessary. We work diligently to offer the highest level of customer service available.

Your systems will be protected 24/7 through our Remote Monitoring and Management (RMM) tool that monitors your systems via a combination of automatic 24/7 checks, performed every 5 minutes, and daily safety verifications.

Proactive Monitoring & Maintenance

Our Network Operations Centre (NOC) team utilises our Remote Monitoring & Management (RMM) tool that monitors your systems via a combination of 24/7 checks and daily safety checks. The 24/7 checks run every 5 minutes monitoring the core elements and notifying our team of issues before they lead to costly downtime. The daily safety checks run once a day to monitor your system status without interrupting your work.

To ensure a healthy IT environment, regular scheduled maintenance is essential and represents a core component of our service. Integer IT provide a robust scheduled maintenance program to ensure that critical patches and updates are applied. The NOC team uses the RMM platform to create custom patch policies and schedules for the automated delivery of updates according to individual customer requirements.

Other routine tasks are automated and scheduled by our system including the clearing of log files, recurring reboots and service restarts. We offer a wide range of services to properly monitor your system and keep everything running smoothly.

Endpoint Security

As part of our maintenance package, we offer a managed antivirus, DNS and proactive maintenance service all backed by our security gateway. The NOC team deploy and manage antivirus across your environment, ensuring that files are regularly updated, and any potential infections are identified, isolated and destroyed immediately. Our managed antivirus service is based on industry-leading software solutions which are fully integrated with the Integer IT RMM tool.

For clients who require additional layers of endpoint security, such as those in regulated industries or those handling sensitive data we can provide a range of additional services including desktop and laptop hard drive encryption and two-factor authentication. With an increasing number of employees using their own devices for work related tasks, it’s critical that all devices with access to your systems are properly protected.  Endpoint security protects every device from damaging threats. At Integer IT, we stay ahead of the game by engaging the most advanced security solutions available.

Scheduled Maintenance

Through our RMM software, all scheduled maintenance can be performed through our remote monitoring systems. For those customers with on premise server infrastructure (or any business-critical devices) that we support, there are occasions when we just can’t resolve the issue remotely. We have a dedicated team of on-site engineers with a broad range of complementary skills and accreditations ensuring that we always send the right person to the job.

For clients who prefer the added reassurance that comes from having a skilled engineer on-site, we can provide a dedicated engineer on a full or part-time basis once or twice a week, for a month or two, or even on a rolling semi-permanent basis if required.

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