Did you know that your Microsoft Office 365 data isn’t backed up?

Software as a service (SaaS) vendors typically do not protect user data.

Their role is primarily to provide a service and they are responsible for providing the platform and uptime of hardware and software to host their service offering.  

Other services are provided by partners like Integer IT, who can protect data against human error, program errors, malicious insiders, external hackers and malware.

Let’s look at Microsoft’s Office 365 platform as an example, below is what is within their own service level agreement:

We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored.

We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services

Integer IT provide Office 365 backup solutions, because the most common causes of SaaS data loss are:

Accidental deletion (25%), Migration (18%), Accidental overwrite (18%), Hackers & Malware (13%), Rogue Applications (7%) Deactivating a user account (5%), Malicious insiders (2%)

This image represents the retention period of Office 365 email:

We have first-hand knowledge of our client’s fury and frustration when they lose an email and especially when they want to recover emails intentionally deleted by a departing employee for whatever reason. Once it’s gone, it’s gone!

If you’d like to address the recoverability of your mailboxes and other data sets, please do not hesitate to contact us.