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Infrastructure
Protect eligible servers, virtual environments and selected devices with managed backup aligned to risk.
- Backup scope set by agreement
- Coverage for supported infrastructure
- Retention and restore expectations clarified
Home / Managed Services
Managed Services
Technology support that stays close to the business.
Support users, systems and core technology through a clear service model, backed by experienced people and practical lifecycle planning.
Helpdesk & onsite support
Expert IT support when you need it — wherever you need it.
Integer IT provides responsive helpdesk support backed by experienced technicians who understand your business and your technology environment. Most issues can be resolved quickly and securely through remote support, minimising disruption and keeping your team productive.
When an issue requires a physical presence, our technicians can attend your workplace to diagnose, resolve and implement solutions that cannot be delivered remotely.
Whether your team needs help with a user, device, application, network or Microsoft 365 environment, you have a single point of contact for getting the right assistance.
Integer IT combines the convenience of remote support with the reassurance of local, on-site expertise when you need it.
Remote Support. Local Expertise.
A clear path to the right help.
- Responsive helpdesk support for day-to-day IT issues and user assistance
- Remote troubleshooting and resolution to minimise downtime
- Experienced technicians who understand your environment
- On-site support when a physical presence is required
- Escalation and specialist expertise for more complex problems
- Proactive identification of recurring issues to reduce future disruption
Monitoring & Maintenance
Know what is happening before it becomes a business problem.
Integer IT continuously monitors your technology environment to identify potential issues before they impact your business. Our proactive approach provides visibility across devices, servers, networks, Microsoft 365 and other critical systems, helping us detect performance, security and availability issues early.
We also maintain accurate documentation of your IT environment, ensuring our technicians have the information they need to support your business efficiently and consistently.
Good IT management is about more than fixing problems. It is about knowing what you have, understanding how it is performing and maintaining it before it fails.
Integer IT provides monitoring, maintenance and documentation that gives you confidence your technology is being actively managed every day.
Monitor. Maintain. Improve.
Operate the environment between support calls.
- 24/7 monitoring of critical systems and infrastructure
- Proactive maintenance to improve performance, reliability and security
- Patch and update management to help keep systems current
- IT documentation covering key systems, configurations and infrastructure
- Early identification of issues and risks before they become significant problems
- Ongoing review and optimisation of your technology environment
Co-Managed IT
Your internal knowledge, backed by broader specialist capability.
Co-managed IT is where Integer IT works alongside a client’s in-house IT personnel to create one operating model, combining the benefits of internal business knowledge with critical application support and external expertise.
Your on-site IT resource can remain focused on the day-to-day applications and systems that keep the business operational, while Integer IT provides additional capacity, specialist skills, security expertise, monitoring, backup and strategic guidance.
This collaborative approach provides greater capability, improved security and faster access to specialist support without the cost of building a large internal IT team. Together, Integer IT and your internal IT resource form a stronger technology team focused on a secure, reliable and efficient environment.
One operating team
Keep ownership clear while adding depth.
- Internal business and application knowledge stays close to the organisation
- Extra capacity when workloads or projects increase
- Access to specialist infrastructure, cloud and security capability
- Monitoring, backup and operational support where agreed
- Strategic guidance and escalation when deeper expertise is required
Lifecycle & strategy
Make technology decisions before urgency makes them expensive.
Lifecycle planning connects support history, technical condition, security needs, business change and budget timing.
- Service delivery discussions and current priorities
- Asset and platform lifecycle visibility
- Budgeting and upgrade planning
- Technical design and project pathways
- Clear separation of routine service and project work
Backup & recovery
Backups matter when recovery works.
Integer provides managed backup options for supported infrastructure and Microsoft 365 environments, with scope and recovery expectations agreed through the service schedule.
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Microsoft 365
Extend recovery options into Microsoft 365 so important cloud data has a defined protection and recovery path.
- Protection for mail and collaboration data
- Coverage across agreed Microsoft 365 services
- Recovery aligned to business need
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Recovery planning
Tie backup design to the organisation’s recovery priorities and the way it needs to keep operating.
- Business-priority-based recovery thinking
- Retention and recovery expectations
- Practical planning beyond backup alone
What Managed IT includes
Support, operations and service delivery in one accountable model.
Managed IT connects day-to-day assistance with the routine work required to maintain, document and improve the environment. The exact scope is agreed with each client so ownership and escalation remain clear.
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User support
Provide a reliable path for staff to get help with day-to-day issues, requests and operational questions.
- Incidents, service requests and advice
- Remote assistance and practical troubleshooting
- A clearer user support experience
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Server support
Maintain supported server platforms so core services remain stable, secure and supportable.
- Routine administration and oversight
- Health checks and issue response
- Support for agreed server workloads
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Monitoring
Use monitoring to surface issues early and create a clearer operational picture across managed systems.
- Automated visibility and alerting
- Ticket creation and triage support
- Better awareness of recurring faults
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Maintenance
Carry out approved routine upkeep to keep supported systems current, reliable and lower-risk.
- Patching and scheduled maintenance
- Operational housekeeping tasks
- Coordination of planned service work
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Documentation
Keep environment knowledge current so support, projects and decisions are based on a reliable reference point.
- System, network and support context
- Improved handover and continuity
- Faster support and better decision-making
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Service delivery
Connect day-to-day support with review, priorities and planning so the service continues to mature.
- Performance and priority discussions
- Operational trends and follow-up
- Clearer linkage between support and planning
Support hours
Standard support hours are 8:30 am–5:00 pm Monday to Friday NSW local time, excluding weekends and NSW public holidays. After-hours pathways depend on the agreed SLA.
Existing client support