All managed support clients receive not one – but two primary contacts to ensure help is always available when you need it. Firstly, clients are given an experienced Service Delivery Manager (SDM) to ensure that departments and processes are correctly aligned. Your SDM is your key contact on the inside, and your happiness with our performance is their main objective.
Secondly, a technical lead is appointed to act as first point of contact for any key technical issues. Working in close communication with your SDM, your technical lead will become completely conversant with your entire infrastructure, application setup and services. Whenever you need them, they are already in-the-loop and ready to go.
All clients also receive regular review meetings focusing on service delivery and forward planning through technology roadmaps. As part of our roadmap process, we review every aspect of your IT estate from desktop to data centre and all points in between.
Our support team and processes are ITIL accredited and our service desk utilises a fully-integrated ITIL compliant service delivery platform. We invest in continual staff development which means that in addition to the Microsoft certifications, most of our support team hold multiple accreditations across a wide range of technologies and disciplines.